UAE's premier Call Center Outsource Service Provider (OSP)


Call us today at (06) 517.8888

About CONTACTOPIA

We specialize in leasing our contact center premises, technology, work force & operational expertise to your Business. By doing so, we professionally & cost effectively manage all Contact Center-based Corporate communication channels between your Business, your Business partners and your Customers. Our budget Contact Center services include support for these Corporate communication channels:

  • Phone
  • Fax
  • Email
  • Postal mail
  • Web-chat
  • Mobile Messaging
  • Web Management

Through these communication channels Contactopia undertakes a range of activities such as Customer Support, Telemarketing, Lead Generation, Customer Satisfaction Indexing, Record Verification, Market Research, Third Party Assessments, Database Management, Fax & Email broadcasts etc.

Operating out from a custom-built 200 seat facility at SAIF-Zone, we capitalize on the abundant supply of energetic, multi-lingual and professional work force from the neighboring college districts. This is further complimented by the country's world-class telecom infrastructure and from here we serve as your Contact Center, giving you a virtual presence in the local, regional and international markets.

Contactopia is geared for all your Contact Center-based Corporate communication needs, for all regions, managed centrally from its UAE operations - a complete transparent geographical, language and knowledge process to your customer. Collectively, these services are made possible through our significant investment in quality work force, cutting edge technology from Avaya & HP and benchmarked processes.

For every assignment, we start with a concerted understanding of your business model and the project requirement. This is followed by a unique customization of all aspects of the Contact Center competencies. Prior to service delivery, we perform a thorough quality and integrity test on the design and configuration of the hired services. Once successfully tested, the service is delivered to you on or before schedule - guaranteed. Regardless of the magnitude of your requirement, every assignment is performed with the same keen sense of excellence and attention - bound by a Service Level Agreement (SLA) and routinely reflected in the daily, weekly, monthly and end-of-project report.

And for those rare yet not too uncommon scenarios when you are faced with an absolute urgent need, we maintain a sufficient level of spare resources - enabling us to implement even the most technically complex requirement at a fraction of the usual time-frame (perhaps you'd find yourself in need of a Saudi Arabia based Toll-free number activated and answered on your behalf...all within a few hours of your order!)

Testimonials

Red Bull - Middle East Antonis Constantinidis Regional Marketing ManagerOur sincere gratitude for your support, cooperation and excellent service. We appreciate your assistance and hard work in ensuring that all goals are achieved with high quality and in a timely manner. We are proud to have such dedicated partners like Contactopia.

British Council, Dubai Venita Cordeiro Customer Services ManagerWe are fortunate to have a helpful, hardworking and professional team handling our calling customers. Service rendered to us by Contactopia is professional and of high quality as reflected in the Mystery Shopping exercises we conduct.